GENERAL

We cooperate with many customers, whether you are a small wholesaler who is just starting to start designer brand replicas, a medium or large wholesaler who is looking for a new supplier, or a freelancer in Dropshipping and Affiliate, We are happy to cooperate with you.

Our warehouse is located in Guangzhou, China, and we carry out business cooperation with top luxury brand OEMs.

You can contact us through the work email on our website, or contact us through chat tools such as whatsapp/skype/telegram. Our contact information will be displayed on the website.

Yes, you can find the product catalog in the catalog on our website. It should be noted that because we operate many brands and many products, we cannot put all the products in the catalog. If you are not in If you find the product you want to wholesale in the catalog, you can contact our customer service team individually and send us the product link or picture. Our customer service team will quickly confirm for you whether there is stock available.

If you need to get the wholesale price of a product, you can click the consultation button on the product page to contact our customer sales representative to get a quote for the product.

If you don’t find the item you want to buy in our product catalog, you can contact our sales representative, because we have hundreds of thousands of products and there is no way to display them all on the website, you can put what you want Purchased products are sent to us separately and we will confirm availability for you.

ORDER

After you confirm the order details with our sales representative, you can create your wholesale order on our website, and once you complete the payment, we will change your order to processing.

Once you pay for the order, you can send your payment information to us for confirmation. Once we receive your payment, we will double confirm the order for you via email/whatsapp, etc. and the order system on our website.

If you want to change the items you ordered after placing your order, please contact our customer service team before shipping. Please note that we can exchange the ordered items for you before your order is shipped. Once your order The order has been successfully shipped and we will not be able to change it for you.

If you need to change your order, including but not limited to the items purchased, shipping address, etc., or if you want to cancel the order, please notify us before we ship the order. Once we have completed the shipment, we will not be able to change or cancel the order for you. 

Usually orders take 2-3 business days to be processed. The specific order processing time is different, because each wholesaler customer’s product purchase list is different, and the order processing time needs to be determined based on the specific inventory situation and the choice of shipping method.

Within 1 working day after you place the order, we will communicate with you and confirm the shipping method and approximate order processing time based on your purchase needs.

SHIPPING

We ship to most countries worldwide, you can contact our customer service team to confirm if we can deliver to you.

Our warehouse is located in Guangzhou, China, and the goods will be shipped from Guangzhou or via Hong Kong.

We cooperate with major delivery service providers, Parcel Fedex, DHL, UPS, Aramex and various national postal services, such as USPS.

We will provide suitable delivery service providers for you to choose based on your country and the delivery method you choose.

Quotes for wholesale customers will not include shipping costs, which will be charged separately. The shipping cost will be confirmed with you after you place the order. The specific calculation depends on the number of items you purchase (how much space it will take up), the weight of the package, the delivery service provider you choose, etc., different delivery costs Service providers have different delivery times and fees.

Yes, we will take care of customs clearance. We already have delivery experience in many countries around the world. The delivery service providers we cooperate with will handle the customs clearance of such goods for us. In 99% of cases, there is no need to worry, even if an accident occurs and the goods are detained for a long time. If the customs cannot release it, we will re-deliver it to you. As our customer, you don’t need to worry about these things.

In case of providing us an incorrect shipping address, you should contact us immediately by email and provide us your correct address. We will check whether we can change it for you.If your order was shipped out, we are really sorry that we are not able to change it for you nor sending you another packet without any fee.

TRACKING

Once we complete the shipment for you, you will receive the tracking number of the package. You can check the real-time updates and transportation trajectory of the package on the official website of the delivery service provider or through the third-party tracking website we provide.

Generally speaking, it usually takes about 1-2 days for the package tracking track to be updated after it is delivered to the delivery service provider, so you can check it after 1-2 days. We support checking the transportation trajectory of goods on third-party websites and the official websites of delivery service providers.

It should be noted that because we use international express delivery, your goods need to be airlifted to your country via flight first, then cleared through customs and then handed over to a local delivery service provider to deliver the package to you. The tracking information of the goods may not be updated until customs clearance is completed, but you don’t have to worry, this is normal.

Wait a few days, as an order always takes some time to leave our warehouse and arrive at the local delivery department so they can process your package and register it in your system.We will pay close attention to the shipping status of each package, just like we take every customer seriously.

We will track and query all tracking numbers every day. Generally speaking, we will pay attention to whether there are any problems with the tracking numbers in a timely manner. Once there is a problem, we will promptly communicate with the delivery service provider and fix the problem.

If your tracking number has not been updated for a long time, it may be because the tracking number was changed but you were not notified or you forgot, etc. If you have any questions about your parcel tracking numbers, you can contact our customer service at any time.

PRODUCT

Our products are high quality 1:1 genuine products, well done in every detail. If you are not satisfied with the quality of our products after receiving them, you can return the goods to us within 1 month and we will refund you.

Yes, our products come with original packaging boxes, gift bags, dust bags, etc.

Yes, if you have special requirements for the outer packaging box of your product, we can also support you in using a unique packaging box of your own design.

Yes, we can provide you with actual pictures of the product for your reference. You can also pay for the sample and we will send the product to you to check the product quality.

PAYMENT

We accept multiple payment methods including bank transfer, Wise, Western Union, cryptocurrency and many more. If there is no payment method available to you, you can also contact us with your payment method to see if we can accept it.

We primarily work with US dollars, but if US dollars doesn’t work for you, we also support a variety of currencies from around the world, including British pounds, euros, Australian dollars, Canadian dollars and more.

Yes, we guarantee that we are legal, we regard integrity and sincerity as the top priority of our operation and sustainable development, and at the same time, we also hate any fraudulent behavior. If you have made payment and before your order has been shipped, you can request a refund at any time.

If you are worried about doing business with us for the first time, we also support hosting transactions on a third-party platform to fulfill orders. We will guarantee our transactions on the third-party hosting platform, and the platform will charge us a handling fee. The handling fee will be borne by both of us. Once you pay the platform, we will fulfill the order and will not receive your payment until the end of our fulfillment of the order.

WHOLESALE

Yes, if you plan to purchase large quantities of products, we will provide more competitive prices and discounts. Please contact our customer service team for details.

Yes, we have minimum order quantity requirements for wholesaler customers. The minimum order quantity requirement is: 10pcs or the order amount is more than 1,000 US dollars.

CUSTOMER SUPPORT

Of course, we regard customer service as the top priority of the entire process, and we are committed to providing the best customer service to our customers. Once you have any questions, you can contact our customer service team via Email, Whatsapp, Skype or Telegram. We will reply and solve it for you as soon as we receive your information.

Our customer service team will remain online every day. The working hours are: 8:00 AM-10:OO PM (UTC+8). Messages during working hours will be processed as soon as possible.

TAX

No, we do not charge any sales tax.

For most countries, we are responsible for customs taxes and other fees at no cost to you. However, there may be changes in customs policies that require the consignee to assist in customs clearance, and we will inform you at that time.

RETURN & REFUND

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We want to assure you that our number one priority is your satisfaction. We understand that sometimes you may change your mind after purchasing a product, and while we cannot always accommodate refunds in these cases, we will do our best to work with you to reach a resolution that leaves you happy. In the event that a product arrives in perfect condition but you have simply changed your mind, we unfortunately cannot process a return. However, if an error was made on our part or the parcel is seized, we will be happy to ship you another product. Thank you for choosing us as your go-to source for all your needs; we appreciate your business and hope to serve you again in the future.

To start a return, you can contact us by email.If your return is accepted, we’ll send you a confirmation email, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Yes, if you find that there is indeed a problem with the goods you receive after inspection, then you can take photos of the goods and contact our customer service to explain the situation. We will carefully inspect each product and inspect the goods before sending them to each customer. Take photos and keep them to make sure everything is accurate.

Therefore, if you receive problematic goods, you can report it to our customer service team immediately, and we will quickly confirm and arrange a replacement or refund for you.

We aim to process returns within 2 working days of receiving them. As long as the returned items meet our refund criteria, your refund will be with you 24-48 hours after your return is processed, depending on your card issuer.If your shipment has not been dispatched, you can get an immediate refund.